Customer Success Coordinator

Niche is a website that helps you discover the schools and neighborhoods that are right for you. We have in-depth reviews, rankings, and statistics on every college, K-12 school, and neighborhood in the U.S. and millions of monthly website visitors. Located in Pittsburgh, PA in the heart of Shadyside, we're quickly becoming one of the largest websites in the U.S.

 

About the Job

We’re looking for a highly motivated Customer Success Coordinator to be a jack-of-all trades to drive customer satisfaction at Niche. You’ll be tasked with a wide range of projects - big and small, exciting and mundane - whatever it takes to make our product better and keep customers happy. You'll also field inbound customer service inquiries and develop strategies to drive client success and make customer service processes more efficient.

 

Responsibilities:

  • Be a jack-of-all trades to drive customer satisfaction at Niche across a wide range of projects
  • Field inbound customer service inquiries in a timely and thorough manner via email and phone
  • Manually review all flagged content reported by users to identify and remove inappropriate reviews.
  • Help ensure that our data for each school is accurate and up-to-date and proactively reach out to schools for better data
  • Assist with day-to-day operations for the Product, Sales and Data teams

 

Requirements:

  • Bachelor's degree in any field
  • Relentless work ethic - eager to solve one problem and move on to the next. 
  • Must be an excellent communicator who is good with grammar and spelling.
  • Able to balance being very attentive to detail while also working quickly
  • Able to thrive and quickly adapt in a fast paced, team oriented environment.
  • Fearless and thick-skinned. Must be able to calmly field inquiries from upset customers.
  • Experience in customer service is a plus
  • Experience with Salesforce or a similar service is a plus

 

Compensation and Benefits

This is a full time, salaried position with competitive compensation and benefits including 20 paid days off per year, paid parental leave, SIMPLE IRA, and a comprehensive health plan, including vision and dental, provided at no cost to the employee. Niche is committed to the local community and offers three paid volunteering days per year. We’ve also been ranked as one of the Best Places to Work in Southwestern PA by the Pittsburgh Business Times. EOE.

 

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

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