Product Support Specialist

Niche is a website that helps you discover the schools and neighborhoods that are right for you. We have in-depth reviews, rankings, and statistics on every college, K-12 school, and neighborhood in the U.S. and millions of monthly website visitors. Located in Pittsburgh, PA in the heart of Shadyside, we're quickly becoming one of the largest websites in the U.S.

About the Job

We’re looking for a highly motivated Product Support Specialist to help support our Sales, Marketing, and Product teams. You’ll be tasked with a wide range of projects - big, small, and sometimes mundane - whatever it takes to make our product better and keep customers happy. 

Responsibilities:​

  • Assist the Product and Data teams in day to day operations. Tasks may include data entry, checking data for accuracy, searching on Google, verifying data on school websites and local government websites
  • Assist the Sales team with researching and identifying prospective clients and supporting various projects.

Requirements:

  • Bachelor's degree in any field or working towards a degree.
  • Must have experience with Excel, Google Sheets, or a similar spreadsheet tool.
  • Must be an excellent communicator who is good with grammar and spelling.
  • Able to balance being very attentive to detail while also working quickly

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

Compensation and Benefits

This is a full time, salaried position with competitive compensation and benefits including 20 paid days off per year, paid parental leave, stock options, SIMPLE IRA, and a comprehensive health plan, including vision and dental, provided at no cost to the employee. Niche is committed to the local community and offers three paid volunteering days per year. We’ve also been ranked as one of the Best Places to Work in Southwestern PA by the Pittsburgh Business Times. EOE.

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

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