Customer Success Specialist

About Niche

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Niche is the best place to research U.S. colleges, schools, neighborhoods, and companies. Every month millions of people use our easy-to-read and comprehensive reports cards, rankings, and reviews to choose the right schools or neighborhoods for them. is all about finding where you fit in, and that mission inspires how we operate every day in our office. Our management team is dedicated to our award winning workplace that encourages shared values, teamwork, and collaboration. On top of that, we want Niche to be a place people truly enjoy working.

About the Role

Our Customer Success team is growing rapidly! We’re looking for a highly motivated Customer Success Specialist to be a jack-of-all trades to drive customer satisfaction at Niche. You’ll be tasked with a wide range of projects - big and small, exciting and mundane - whatever it takes to make our product better and keep customers happy.

The Customer Success Specialist will be responsible for a variety of projects that support our Sales, Product, Data, and Marketing teams on a daily basis. From researching and processing data updates to accurately entering new sales leads to monitoring flagged content or conducting research, you will play a critical role both internally and externally. This position will work closely with Sales, Product, Data, and Marketing to ensure our customers and users are well-supported.  

What You Will Do

  • Be a jack-of-all trades to drive customer satisfaction at Niche across a wide range of projects
  • Assist the Product and Data teams in day to day operations. Tasks may include data entry, checking data for accuracy, researching on Google, verifying data on school websites and local government websites
  • Monitor all flagged content reported by users to identify and remove inappropriate reviews
  • Assist the Sales team with researching and identifying prospective clients and supporting various projects
  • Support Customer Success Coordinators by fielding inbound customer service inquiries in a timely and thorough manner via email

What We Are Looking For

  • Bachelor’s degree in any field
  • Relentless work ethic - eager to solve one problem and move on to the next
  • Able to balance being very attentive to detail while also working quickly
  • Must have hands on experience with Excel, Google Sheets, or a similar spreadsheet tool
  • Must be internet savvy. Your ability to research and find particular data points or a particular contact through creative searching is critical
  • Ability to thrive in a fast paced, team-oriented environment

Preferred Experience

  • Familiarity with Salesforce or other CRM system
  • Experience in customer service

Why Niche?

  • Full time, salaried position with competitive compensation
  • Comprehensive health plan, including vision and dental, provided at no cost to the employee.
  • 20 PTO days, 10 Paid Holidays and 3 Volunteer Days Off per year
  • Parental leave
  • Stock options and SIMPLE IRA
  • Your ideas and work will make an immediate impact on our company and millions of users

Candidates only.  No recruiters or agencies, please. All of our open positions are located in our Pittsburgh, PA office. Sorry, we do not offer relocation assistance.

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

Our Excellent Benefits