Manager of Account Management

About Niche
Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About the Role
We’re looking for a dynamic candidate to lead a team in our current Account Management sales organization. The Account Management team is responsible for the satisfaction, retention and revenue growth of our existing direct sales client base (schools that rely on Niche for enrollment marketing solutions). You will be expected to manage a team of inside Account Managers to continuously improve our sales process by tracking, automating, and scaling the team's efforts. As the manager, you'll develop strategies to expand sales efforts with our product line.This role is vital for the continued growth of Niche and will own top line existing client revenue responsibilities of their direct reports. You lead the team and work directly with other internal stakeholders toward the shared mission of account growth. In addition to sales leadership, you will be responsible for collaborating on and implementing all related workflow and CRM processes. It is essential that the role be a strong voice for the client in all internal and external interactions and communication. While this is primarily an inside sales position, there may be some travel required to maintain and build client relationships.

What You Will Do:
During the 1st Month:

  • Attend onboarding sessions to better understand our internal processes and learn about the company
  • Learn the Niche product offerings inside and out and begin to feel comfortable performing demos of the product to any audience
  • Develop relationships with your direct reports and key complimentary leaders in the organization
  • Spend time with our Business Operations and Analytics team to learn about our digital marketing campaigns and offerings
  • Shadow Account Managers in various segments to observe best practices related to communicating the Niche product offerings and how to best position the products based on the customer needs/goals 

Within 3 Months:

  • Become proficient in all applicable sales demos in order to demonstrate effectively positioning and selling the Niche product suite
  • Build partnership with other Account Management leaders and team to gain awareness around renewal and upsell strategies
  • Gain a clear understanding of our client workflows and CRM integration
  • Partner with sales leadership and operations to clearly understand current sales metrics and historic performance trends
  • Begin creating an individual account strategy model for your team that ensures Niche is the category leader in all platforms, maximizing our total addressable market opportunity
  • Hold the team account to continue to meet and exceed sales activity levels and results

Within 6 months:

  • Take ownership of building a best in class team. This includes recruiting and hiring, ongoing training and career development for your direct reports
  • Begin forecasting needed sales activity and revenue achievement
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively serve our customers
  • Own and deliver the required team sales results

Within 12 months:

  • Be accountable for  Customer’s overall success with Niche, including renewals, and adoption of new solutions (adoption of all applicable products is the expectation)
  • Participate in account management  strategy for the company
  • Develop a vision for your team that includes an “always on” appetite to improve in a fast changing business environment

What We Are Looking For

  • 3+ years of experience effectively developing, managing and leading an inside sales team
  • 2+ years experience in digital/SaaS sales
  • Experience in digital media, education or advertising is a plus
  • A consistent track record of success, leading teams to exceed revenue goals
  • Strong leadership qualities with the ability to coach, develop and motivate a team
  • Experience in building an inclusive culture with individuals from varying backgrounds and skill sets
  • The ability to analyze and coach to sales metrics
  • Proficiency in Salesforce or similar CRM
  • Bachelor's degree or equivalent experience

Why Niche?

  • Full time, salaried position with competitive compensation
  • Comprehensive health plan, including vision and dental, provided at no cost to the employee.
  • 20 PTO days, 10 Paid Holidays and 3 Volunteer Days Off per year
  • Parental leave
  • Stock options and 401(k)
  • Your ideas and work will make an immediate impact on our company and millions of users

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

Candidates only.  No recruiters or agencies, please. All of our open positions are located in our Pittsburgh, PA office and we are also open to remote employees. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

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