Account Manager - Direct Sales/Education Market

About Niche

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Niche is the best place to research U.S. colleges, schools, neighborhoods, and companies. Every month millions of people use our easy-to-read and comprehensive reports cards, rankings, and reviews to choose the right schools or neighborhoods for them.

Niche.com is all about finding where you fit in, and that mission inspires how we operate every day in our office. Our management team is dedicated to our award winning workplace that encourages shared values, teamwork, and collaboration. On top of that, we want Niche to be a place people truly enjoy working.

About the Role

Our direct sales team is growing rapidly! We are looking for an enthusiastic candidate with 1-5 years Account Management experience and a commitment to providing exceptional customer support to join our Direct Sales/Education Market team.

The Account Manager will be responsible for driving client retention and growing the revenue footprint within a portfolio of education market (College & K-12) customers. This position requires a unique and talented individual that excels in multiple business disciplines. 

You will divide your time between developing relationships, clearly communicating our impact and value to the clients on a monthly and quarterly bases and identifying upsell opportunities within those key customer accounts. This position will work closely with the Client Success and Account Executive teams to ensure our customers are well-supported.

What You Will Do

  • Assist Account Executive staff with onboarding new clients and ensuring success on our platform.
  • Provide exceptional customer support and consultation via phone and email leading to advertiser retention, revenue retention and upsell.
  • Proactively manage advertising packages to ensure an overall positive client experience.
  • Skillfully communicate to clients the value of Niche advertising to demonstrate positive ROI.
  • Create regular reporting and communication cadence and respond to client questions as needed.
  • Create and maintain accurate internal and external reporting.
  • Occasional Travel (10%).

What We Are Looking For

  • Bachelor’s degree in business or related field,
  • 2+ years of Account Management experience.
  • Experience in internet, tech services, client services, sales, marketing or related field.
  • Must be well spoken and have polished presentation skills,
  • Excellent communication skills over email, by telephone and in person.
  • Comfortable with striving to hit ambitious goals,
  • Ability to thrive in a fast paced, team-oriented environment.

Preferred Experience

  • Familiarity with Salesforce or other CRM system.
  • Experience in a tech-focused and/or B2B client-facing role

Why Niche?

  • Full time, salaried position with competitive compensation
  • Comprehensive health plan, including vision and dental, provided at no cost to the employee.
  • 20 PTO days, 10 Paid Holidays and 3 Volunteer Days Off per year
  • Parental leave
  • Stock options and SIMPLE IRA 
  • Your ideas and work will make an immediate impact on our company and millions of users

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

Candidates only.  No recruiters or agencies, please. All of our open positions are located in our Pittsburgh, PA office. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

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