Product Manager, Client Fulfillment

About Niche
Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About the Role
We're looking for a highly motivated Product Manager to lead a product team focused on client fulfillment. Niche helps guide students and families through the school search process, connects interested searchers with schools and colleges, and partners with schools and colleges to support their enrollment marketing. We are establishing a team dedicated to own the processes for client fulfillment, lead delivery and tracking to ensure accurate connections between searchers and partner schools and colleges. For this role, you’ll work closely with the Product Development Organization and other key stakeholders to understand our users, clients, and internal needs to inform the prioritization of backlogs.  Additionally, you will act as the product owner on product teams working closely with the team’s scrum master, designers, and developers to build and regularly release using agile methodology. Lastly, you will be responsible for analysis and reporting to validate and inform development and strategic initiatives.

What You Will Do

During the 1st Month:

  • Collaborate with various team members to learn about the company
  • Work with members of the Product Management and Operations teams to begin to understand the current state of lead fulfillment and delivery
  • Attend product team meetings to begin to understand the workflow and build relationships across the product development organization 
  • Collaborate with product managers and project managers across the Product department to learn about our tools, workflow, and analytical process
  • Shadow product management team members to learn more about how we collaborate with other areas of the business and how your role fits with external stakeholders and teams

Within 3 Months:

  • Full understanding of our lead fulfillment process and how it fits into consumer and client products
  • Assume the role of Product Owner on a product team; this includes communicating and gathering requirements from stakeholders, maintaining and prioritizing a product backlog, and running bi-weekly sprint planning meetings
  • Begin to analyze key user and business metrics and monitor results of various releases
  • Collaborate with members of the operations, sales, and product team to gain expertise in our work flows and end users and ensure work stays aligned to the product vision

Within 6 Months:

  • Begin to fully own a product backlog; this includes research and development of new features/initiatives and aligning to product and business strategic initiatives
  • Responsible for analyzing and reporting on team metrics across the company; turn analysis into actionable next steps and enhancements
  • Have an understanding of the tech stack and an ability to work and communicate effectively with developers on the team
  • Work closely with product marketing to introduce new features and drive engagement

Within 12 months:

  • You will have deep knowledge of all aspects of the products you manage and how they integrate with company strategy 
  • Use data-driven and user insights to inform overall product and business strategy
  • Continue to develop long term strategy; expand the product offerings as the Niche evolves and expands

What We Are Looking For

  • Bachelor’s degree, preferably in a quantitative field
  • 2+ years of relevant work experience as a product manager, preferably in a scrum environment and/or experience with SaaS products
  • Self-directed; ability to translate vague requirements into prioritized problems to solve
  • Strong business acumen; ability to evaluate opportunities and build a business case for initiatives
  • Process-oriented; ability to identify opportunities for process improvement and efficiencies
  • Data-driven decision making, A/B testing and qualitative research experience

Why Niche?

  • Full time, salaried position with competitive compensation
  • Comprehensive health plan, including vision and dental, provided at no cost to the employee.
  • 20 PTO days, 10 Paid Holidays and 3 Volunteer Days Off per year
  • Parental leave
  • Stock options and 401(k) with employer match
  • Your ideas and work will make an immediate impact on our company and millions of users

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

Candidates only.  No recruiters or agencies, please. All of our open positions are located in our Pittsburgh, PA office and we are also open to remote candidates. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

As interviews are being held remotely, if there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Working at Niche

Niche is a small team based in Pittsburgh, Pennsylvania. We’re a unique blend of data scientists, engineers, parents, and “yinzers” who are looking for exceptional talent to grow our company. Read more about Niche and check out our team page.

We believe people’s lives are made better by having the right resources to inform their biggest life decisions. Your ideas and work will make an immediate impact on our company and millions of users.

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